Refund policy

Return/Refund Policy:

At Charisma Tresses, we strive to ensure that you are completely satisfied with your purchase. Please review the following details regarding our return and exchange policy:

1. **Refunds:**
- We do not accept refunds. However, we offer exchanges or store credit for eligible items.

2. **Exchange Eligibility:**
- Exchanges are only accepted within 3 days of receiving the item.
- To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

3. **Initiating an Exchange or Store Credit:**
- To initiate an exchange or request store credit, please contact us via email at info@charismatresses.com within 3 days of receiving the item.
- Please include your order number and a brief explanation of the reason for the exchange in your email.

4. **Exchange Process:**
- Once your exchange request is approved, we will provide you with instructions on how to return the item.
- After receiving the returned item and verifying its eligibility, we will process the exchange or issue store credit.

5. **Return Shipping:**
- Customers are responsible for the shipping costs associated with returning the item for exchange.
- We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the item is returned safely.

6. **Non-Exchangeable Items:**
- Certain items may not be eligible for exchange, such as final sale items or items that have been used or damaged by the customer.

7. **Contact Us:**
- If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to reach out to us.
- You can contact us via email at info@charismatresses.com.

Thank you for choosing Charisma Tresses. We appreciate your understanding of our return and exchange policy as we aim to provide you with the best possible shopping experience.