FAQ's

WHAT PAYMENT METHODS DO YOU EXCEPT?

Charisma Tresses offers a variety of payment options. We accept Visa, Mastercard, Discover and American Express.

HOW LONG DOES SHIPPING TAKE?

We strive to get our customers their orders in a timely manner. Once your payment is verified and processed it can take 5-7 business days for your order to ship excluding weekends and holidays. Once your order is shipped you will receive a email notification with the shipping carrier and tracking number.

WHERE IS MY TRACKING EMAIL?

Sometimes tracking emails go to your spam/folder. Check your junk/spam mail.

HOW DO I KNOW MY PACKAGES HAS SHIPPING AND IS ON IT'S WAY? 

Once your order has been processed and is leaving the warehouse you will receive an automatic email with shipping information.

LOST/STOLEN PACKAGES

Charisma Tresses is NOT responsible for lost or stolen packages. The customer assumes all responsibility once a tracking has been issued. If your tracking information states that your packages was delivered to your address and you have not received it you must contact your local USPS contact number 1-800-275-8777. If an unclaimed packaged has been returned back to us, we reserved the right to charge additional shipping costs to mail the package out again.

 

WHY HAS MY ORDER BEEN CANCELLED?

Sometimes items may sell out very quickly due to a high demand and the order can suddenly become unavailable. If your order contains additional items we will dispatch the rest of your order and refund the out of stock item. In other cases if the billing information and shipping addresses cannot be verified through our merchant your order maybe canceled. In this case you will need to try replacing your order using an alternate payment method.

 

HOW CAN I CANCEL OR CHANGE MY ORDER?

We are unable to cancel orders once it's placed. If you need to make a size modification please email us immediately but once your order has processed we will be unable to make any changes.

 

DO YOU RESTOCK PRODUCT?

We do our best to restock the best sellers.